Privacy Policy

This Privacy Policy explains how SnapShelf ("SnapShelf", "we", "us", or "our") collects, uses, stores, processes, and protects information when you access or use our website, applications, APIs, seller dashboards, storefronts, and related services (collectively, the "Service").

By using SnapShelf, you acknowledge the practices described in this Privacy Policy.

Depending on how you use SnapShelf, we may collect the following categories of information.

1.1 Account Information

When you create or manage a SnapShelf account, we may collect:

• Name
• Email address
• Account credentials
• Password hash
• Authentication information
• Store name
• Store username or URL
• Business information that you voluntarily provide
• Subscription and account status
• Account preferences and settings

We do not store your plain-text password. Passwords are processed using appropriate security mechanisms designed to protect account credentials.

1.2 Store and Product Information

If you create a store on SnapShelf, we may collect and process information that you choose to publish, including:

• Product names
• Product descriptions
• Product images
• Product prices
• Inventory information
• Product categories
• Store logos
• Store banners and other images
• Store colors and customization settings
• Contact information displayed on your store
• WhatsApp or messaging links
• Affiliate links
• Store pages and other publicly available store content

Some of this information may be publicly accessible when you publish a SnapShelf storefront.

1.3 Customer and Visitor Information

When a person visits or interacts with a SnapShelf storefront, we may collect technical and interaction information necessary to operate and secure the Service.

Depending on the features being used, this may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic information derived from technical data
• Referring page or website
• Pages or products viewed
• Store interactions
• Button clicks
• Link clicks
• Session information
• Date and time of interactions
• Error and diagnostic information

We may use this information to provide analytics to Sellers, improve the Service, detect abuse, and maintain security.

1.4 Analytics Information

SnapShelf may collect information about interactions with stores and products, including:

• Store visits
• Product views
• Page views
• Clicks
• WhatsApp or messaging interactions
• Link interactions
• Referral information
• Device and browser information
• Aggregated traffic information

Analytics may be presented to Sellers in aggregated or summarized form.

1.5 Subscription and Payment Information

If you purchase a paid SnapShelf subscription, we may collect information relating to your subscription, such as:

• Subscription plan
• Subscription status
• Billing period
• Payment status
• Transaction or payment reference information
• Subscription dates
• Cancellation information

Payments may be processed by third-party payment providers.

Where payment processing is handled by a third-party provider, SnapShelf generally does not directly store complete payment card or banking credentials unless expressly stated otherwise.

Payment providers may process information according to their own privacy policies and terms.

1.6 Communications

If you contact us, we may collect information contained in your communication, including:

• Your name
• Email address
• Message contents
• Attachments you provide
• Technical information associated with the communication

We use this information to respond to requests, provide support, investigate issues, and improve our Service.

1.7 Automatically Collected Technical Information

When you access SnapShelf, our systems may automatically receive technical information such as:

• IP address
• Browser information
• Device information
• Operating system
• Request information
• Date and time
• Error logs
• Security logs
• Performance information

This information may be used for security, troubleshooting, analytics, fraud prevention, and service improvement.

We may use information we collect to:

• Create and manage accounts.
• Provide SnapShelf storefronts.
• Display products and store content.
• Provide analytics and insights.
• Authenticate users.
• Process subscriptions.
• Provide customer support.
• Communicate with users about their accounts.
• Detect and prevent fraud and abuse.
• Protect the security of the Service.
• Investigate violations of our Terms.
• Improve and develop SnapShelf.
• Monitor system performance.
• Diagnose technical problems.
• Maintain backups.
• Comply with legal obligations.
• Respond to lawful requests from authorities.
• Protect the rights, property, and safety of SnapShelf and others.

We may also use aggregated or de-identified information for analytics, product improvement, research, and business purposes where such information does not reasonably identify an individual.

SnapShelf allows Sellers to create public storefronts.

Information that a Seller intentionally publishes through a public storefront may be visible to anyone who accesses that storefront.

This may include:

• Store name
• Store logo
• Product names
• Product images
• Product descriptions
• Prices
• Store contact information
• Public links
• Other content intentionally published by the Seller

Sellers are responsible for ensuring that they do not publish personal information or other content that they are not legally entitled to make public.

SnapShelf does not sell personal information for money.

However, we may share or provide access to information where reasonably necessary to operate the Service.

4.1 Service Providers

We may use third-party providers for services such as:

• Cloud hosting
• Databases
• File and image storage
• Authentication
• Email delivery
• Payment processing
• Analytics
• Security
• Infrastructure monitoring
• Error monitoring
• Communications
• Other technical services

These providers may process information on our behalf as necessary to provide their services.

4.2 Legal Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law.
• Respond to valid legal processes.
• Respond to lawful requests from government authorities.
• Investigate fraud or security incidents.
• Enforce our Terms of Service.
• Protect SnapShelf, users, customers, or the public from harm.

4.3 Business Transfers

If SnapShelf is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, information associated with the Service may be transferred as part of that transaction, subject to applicable law.

SnapShelf may integrate with or link to third-party services, including payment providers, messaging platforms, authentication services, analytics providers, and other external services.

For example, a Seller may choose to provide a WhatsApp or other messaging link on their storefront.

When you interact with a third-party service, that service may collect information directly from you.

Third-party services are governed by their own privacy policies and terms. SnapShelf is not responsible for the privacy practices of third-party services that it does not control.

SnapShelf may use cookies, local storage, pixels, session technologies, and similar technologies to:

• Keep users logged in.
• Maintain sessions.
• Remember preferences.
• Provide security features.
• Understand how the Service is used.
• Improve performance.
• Provide analytics.
• Detect fraudulent or abusive activity.

Additional information about our use of cookies and similar technologies is provided in our Cookie Policy.

We take reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, misuse, or destruction.

Security measures may include:

• HTTPS/TLS encryption for data transmission.
• Password hashing.
• Authentication mechanisms.
• Access controls.
• Security monitoring.
• Infrastructure protections.
• Backups and recovery mechanisms.
• Other reasonable security practices appropriate to the Service.

However, no online service or method of electronic transmission can be guaranteed to be completely secure.

You acknowledge that no system can provide an absolute guarantee against unauthorized access, data loss, or security incidents.

We retain information for as long as reasonably necessary to:

• Provide the Service.
• Maintain accounts.
• Provide subscriptions.
• Maintain business and transaction records.
• Comply with legal obligations.
• Resolve disputes.
• Prevent fraud and abuse.
• Enforce agreements.
• Maintain security and backups.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and our operational requirements.

Certain information may remain in backups for a limited period before being permanently overwritten or deleted.

Depending on the features available, you may request deletion of your SnapShelf account or certain personal information.

Requests may be submitted to:

snapshelf.in@gmail.com

Before processing a deletion request, we may need to verify the identity or authority of the person making the request.

Some information may need to be retained where required or permitted by law, for legitimate security purposes, to prevent fraud, resolve disputes, enforce agreements, or maintain necessary business records.

Deleting an account may also result in deletion or disabling of associated storefronts, products, analytics, and other account-related content.

If you use SnapShelf to operate a storefront and receive information from customers, you are responsible for handling that information lawfully.

You must not:

• Collect unnecessary personal information.
• Use customer information for unlawful purposes.
• Sell or misuse customer information.
• Publish customer information without appropriate authorization.
• Use customer information in violation of applicable privacy laws.

Sellers are responsible for complying with privacy and data protection requirements applicable to their own businesses.

SnapShelf is intended for businesses, sellers, creators, and general users and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to SnapShelf in circumstances where such collection is not permitted, please contact us so that we can review and take appropriate action.

Depending on the infrastructure and service providers used by SnapShelf, information may be stored or processed in locations outside the place where you live.

Where required, we will take appropriate measures regarding such processing in accordance with applicable law.

We may collect and process information to identify, investigate, and prevent:

• Fraud
• Scams
• Account abuse
• Unauthorized access
• Payment abuse
• Platform manipulation
• Spam
• Security attacks
• Attempts to circumvent subscription limits
• Other violations of our Terms

This may include analyzing account activity, technical information, store activity, and usage patterns.

Where appropriate, we may suspend or terminate accounts involved in suspected or confirmed abuse in accordance with our Terms of Service.

Where applicable privacy or data protection laws provide individuals with specific rights regarding their personal information, those rights may include rights to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of information.
• Request information regarding processing.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

The availability and scope of these rights depends on applicable law and the circumstances of the processing.

To exercise applicable rights, contact us using the information provided below.

You are responsible for ensuring that information you provide to SnapShelf is accurate and up to date.

If your account information changes, you should update it where the Service provides the ability to do so.

Although we take reasonable security measures, security incidents may occur.

If we become aware of a security incident affecting personal information, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident and provide notifications where required by applicable law.

We may update this Privacy Policy from time to time to reflect changes in our Service, technology, legal requirements, or privacy practices.

When appropriate, we may notify users of material changes through the Service, email, or another reasonable method.

The "Last Updated" date at the beginning of this Privacy Policy indicates when it was most recently revised.

Your continued use of SnapShelf after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us at:

SnapShelf

Email: snapshelf.in@gmail.com

Website: snapshelf.in