Terms of Service

These Terms of Service ("Terms") govern your access to and use of SnapShelf ("SnapShelf", "we", "us", or "our"), including our website, applications, store/catalog services, subscription plans, and related features (collectively, the "Service").

By creating an account, creating or operating a store, purchasing a subscription, or browsing or otherwise using the Service, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Service.

SnapShelf is a software platform that allows businesses, sellers, creators, and other users ("Sellers") to create and manage online product catalogs and storefronts.

Depending on the features available on your plan, SnapShelf may provide functionality including:

• Product and inventory catalog management
• Online storefronts and public store links
• Product images, descriptions, pricing, and categories
• Store customization
• Link-in-bio and promotional pages
• Store analytics and insights
• QR codes and sharing tools
• Customer communication links
• WhatsApp or other messaging integrations
• Subscription-based premium features
• Other features introduced from time to time

SnapShelf is a technology platform. Unless explicitly stated otherwise, SnapShelf is not the seller, manufacturer, distributor, agent, or owner of products listed by Sellers.

You must provide accurate information when creating an account and must keep your account information reasonably accurate and up to date.

You may use the Service only if you are legally capable of entering into a binding agreement under applicable law.

If you create an account on behalf of a business or organization, you represent that you have the authority to accept these Terms on its behalf.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activities conducted through your account.

You must:

• Provide accurate and non-misleading information.
• Keep your login credentials secure.
• Not share your account in a manner that violates your subscription or these Terms.
• Notify us if you believe your account has been compromised.
• Not create accounts for fraudulent, abusive, or unlawful purposes.

SnapShelf is not responsible for losses resulting from your failure to maintain appropriate account security.

Sellers are solely responsible for their stores and everything published through them, including:

• Products and services offered
• Product descriptions
• Prices
• Product availability
• Product images
• Claims regarding products
• Shipping and delivery information
• Return and refund policies
• Taxes and applicable charges
• Customer communications
• Orders and fulfillment
• Compliance with applicable laws and regulations

SnapShelf does not independently verify every product, seller, listing, claim, image, or transaction.

You must ensure that all information published through your store is accurate, complete, current, and not misleading.

You must not use SnapShelf to advertise, promote, distribute, or facilitate the sale of products or services that are illegal or prohibited under applicable law.

You must not upload or publish content involving, including but not limited to:

• Counterfeit or stolen goods
• Fraudulent products or services
• Products obtained through illegal activities
• Misleading or deceptive offers
• False product claims
• Products that violate intellectual property rights
• Illegal financial or investment schemes
• Malware or malicious software
• Content intended to facilitate fraud or scams
• Any other products or services prohibited by applicable law

SnapShelf may remove or restrict content that we reasonably believe violates these Terms, applicable law, or the interests and safety of our users.

Sellers must not use SnapShelf to deceive, defraud, mislead, or financially harm customers or other users.

Examples of prohibited conduct include:

• Accepting customer payments while intentionally failing to provide the purchased product or service.
• Repeatedly failing to fulfill legitimate customer orders without reasonable explanation.
• Creating fake stores or identities.
• Publishing false product information.
• Using stolen images, trademarks, or business identities.
• Manipulating reviews, ratings, analytics, or customer interactions.
• Attempting to obtain customer information through deceptive means.
• Using SnapShelf to facilitate scams or fraudulent transactions.
• Repeated patterns of customer complaints indicating potentially fraudulent activity.

Where SnapShelf reasonably believes that an account is being used for fraud, scams, abuse, or other serious misconduct, we may take immediate action, including removing content, restricting features, suspending the account, or permanently terminating the account.

Unless a specific SnapShelf feature explicitly states otherwise, transactions between Sellers and their customers are directly between the Seller and the customer.

SnapShelf does not guarantee:

• Product quality
• Product authenticity
• Product availability
• Seller identity
• Delivery
• Shipping
• Returns
• Refunds
• Customer satisfaction
• Successful completion of a transaction

Sellers are responsible for complying with applicable consumer protection, taxation, advertising, e-commerce, product safety, and other laws applicable to their business.

SnapShelf may provide communication tools or links such as WhatsApp, email, or other third-party services. Use of those services may be subject to the third party's own terms and policies.

SnapShelf may receive complaints regarding Sellers, stores, products, fulfillment, or customer interactions.

We may review complaints and other information available to us when determining whether an account or store violates these Terms.

SnapShelf is not required to act as a dispute-resolution service between Sellers and customers. However, we reserve the right to investigate or take action where we reasonably believe that a Seller is engaging in fraud, abuse, unlawful activity, repeated misconduct, or conduct that may harm SnapShelf or its users.

SnapShelf reserves the right to suspend, restrict, disable, or permanently terminate an account or store where we reasonably believe that:

• The user has violated these Terms.
• The user has violated applicable law.
• The account is involved in fraud or suspected fraud.
• The account is being used for scams or deceptive practices.
• The Seller repeatedly fails to fulfill customer obligations.
• The account creates a significant risk to customers, other users, SnapShelf, or third parties.
• The user infringes intellectual property or other rights.
• The user attempts to circumvent platform restrictions or subscription limits.
• The user abuses SnapShelf's systems or infrastructure.
• The user provides materially false or misleading information.
• The account is being used for prohibited products or activities.
• The account creates security, legal, reputational, or operational risks for SnapShelf.

Where reasonably necessary, SnapShelf may take action immediately without providing advance notice.

We may also preserve or disclose information where reasonably necessary to comply with applicable law, legal proceedings, law-enforcement requests, or to protect the rights, safety, and security of SnapShelf and others.

If your account is suspended or terminated, you may lose access to your store, products, analytics, premium features, and other Service functionality.

Where an account is terminated because of fraud, abuse, prohibited activity, serious violations of these Terms, or other misconduct, SnapShelf may cancel any active subscription associated with the account.

To the extent permitted by applicable law, fees paid for subscription services may be non-refundable where termination results from the user's violation of these Terms or misuse of the Service.

Termination does not automatically release you from obligations that arose before termination, including payment obligations, liabilities, indemnification obligations, or other provisions that by their nature should survive termination.

SnapShelf may offer free and paid subscription plans.

Paid plans may provide access to additional features, limits, storage, analytics, customization, or other functionality.

Subscription prices, billing periods, limits, and included features may be displayed on the SnapShelf website or during the purchase process.

By purchasing a paid subscription, you authorize the applicable payment provider to process the applicable charges according to the selected billing arrangement.

Subscription features may be changed from time to time. Material changes to paid plans will generally be communicated through reasonable means where appropriate.

You may cancel a subscription according to the cancellation options provided by SnapShelf or the applicable payment provider.

Unless otherwise required by applicable law or expressly stated by SnapShelf, cancellation does not necessarily entitle you to a refund for a partially used billing period.

Where an account is terminated because of fraud, abuse, prohibited activity, or a material violation of these Terms, SnapShelf may cancel the associated subscription without refund, to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude any refund, cancellation, or other right that cannot legally be excluded under applicable law.

SnapShelf may offer free plans, trials, promotional subscriptions, discounts, credits, or complimentary access.

We reserve the right to modify or discontinue promotional offers at any time, subject to applicable law and any specific terms communicated with the promotion.

Promotional access may be subject to eligibility requirements and may not be transferred, resold, or abused.

Different SnapShelf plans may have different limits relating to products, storage, analytics, features, pages, or other resources.

You must not attempt to circumvent, bypass, or manipulate these limits.

Examples include:

• Creating multiple accounts to avoid plan restrictions.
• Using technical methods to bypass feature limitations.
• Abusing APIs or other platform infrastructure.
• Creating automated traffic that places unreasonable load on the Service.
• Attempting to obtain premium functionality without authorization.

SnapShelf may restrict or suspend accounts that abuse platform limits or infrastructure.

You retain ownership of content that you lawfully own and upload to SnapShelf, including product descriptions, images, logos, and other materials ("User Content").

By uploading User Content, you grant SnapShelf a limited, non-exclusive license to host, store, reproduce, process, display, transmit, and technically modify that content as reasonably necessary to provide and operate the Service.

This license may include displaying your store, products, images, logos, and other content to visitors of your public store.

You represent that you have the necessary rights and permissions to upload and use your User Content.

You must not upload content that infringes another person's intellectual property, privacy, publicity, trademark, copyright, or other legal rights.

If you upload content belonging to another person or business without appropriate authorization, you may be responsible for resulting claims or damages.

SnapShelf may remove allegedly infringing content and may restrict or terminate accounts that repeatedly infringe intellectual property rights.

The SnapShelf platform, software, branding, logos, design, interfaces, technology, and other materials provided by SnapShelf are owned by or licensed to SnapShelf and are protected by applicable intellectual property laws.

Except as expressly permitted by SnapShelf, you may not:

• Copy or reproduce the Service.
• Reverse engineer or attempt to extract source code.
• Sell, sublicense, or redistribute SnapShelf functionality.
• Modify or create derivative versions of the platform.
• Use SnapShelf branding without authorization.
• Attempt to access systems or data that you are not authorized to access.

SnapShelf may integrate with or provide links to third-party services, including messaging platforms, payment providers, analytics providers, hosting providers, authentication providers, or other external services.

Third-party services are governed by their own terms and policies.

SnapShelf does not control and is not responsible for the availability, security, functionality, policies, or practices of third-party services.

We aim to keep SnapShelf available and reliable, but we do not guarantee uninterrupted or error-free operation.

The Service may occasionally be unavailable due to:

• Maintenance
• Updates
• Security incidents
• Infrastructure failures
• Third-party service failures
• Internet or network problems
• Force majeure events
• Other circumstances beyond our reasonable control

We may modify, suspend, or discontinue any part of the Service at any time.

SnapShelf may introduce beta, experimental, or preview features.

Such features may contain errors, limitations, or changes and may be modified or discontinued without notice.

Use of experimental features may be subject to additional terms communicated when the feature is provided.

Your use of SnapShelf is also subject to our Privacy Policy.

The Privacy Policy explains how we collect, use, store, process, and protect personal information.

Our Cookie Policy explains our use of cookies and similar technologies.

By using SnapShelf, you acknowledge that your information may be processed in accordance with those policies and applicable law.

You must not attempt to compromise the security or integrity of SnapShelf.

Prohibited activities include:

• Unauthorized access.
• Attempting to access another user's account.
• Exploiting vulnerabilities for malicious purposes.
• Introducing malware or malicious code.
• Denial-of-service attacks.
• Scraping or automated access that violates applicable restrictions.
• Circumventing authentication or security mechanisms.

We may investigate suspected security incidents and take appropriate action.

To the maximum extent permitted by applicable law, SnapShelf is provided on an "as is" and "as available" basis.

We do not guarantee that:

• The Service will always be available.
• The Service will be error-free.
• The Service will meet every user's requirements.
• Storefronts will receive customers or sales.
• Analytics will always be completely accurate.
• Third-party integrations will always operate without interruption.
• Customer transactions will be completed successfully.

You use the Service at your own risk.

To the maximum extent permitted by applicable law, SnapShelf and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the Service.

This includes, where legally permitted, losses relating to:

• Lost profits
• Lost revenue
• Lost business opportunities
• Lost data
• Business interruption
• Customer disputes
• Failed transactions
• Delivery or fulfillment issues
• Third-party service failures

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless SnapShelf and its owners, employees, contractors, affiliates, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your use of the Service.
• Your User Content.
• Your products or services.
• Your transactions with customers.
• Your violation of these Terms.
• Your violation of applicable law.
• Your infringement of another person's rights.
• Fraudulent, deceptive, or unlawful activity associated with your account.

Sellers are responsible for determining and complying with all taxes, registrations, licenses, permits, consumer protection requirements, advertising requirements, and other legal obligations applicable to their business.

SnapShelf does not provide legal, tax, accounting, or regulatory advice.

By using SnapShelf, you consent to receiving electronic communications relating to your account, subscriptions, security, transactions, service updates, and other operational matters.

Where required by applicable law, you may receive marketing communications subject to applicable consent and opt-out requirements.

We may update these Terms from time to time.

When we make material changes, we may provide reasonable notice through the Service, email, or another appropriate method.

Your continued use of SnapShelf after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

These Terms shall be governed by and interpreted in accordance with the laws of India, subject to applicable mandatory legal protections.

Any disputes arising out of or relating to these Terms or the Service shall be subject to the jurisdiction of the courts having appropriate jurisdiction in India, unless applicable law requires otherwise.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Failure by SnapShelf to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

These Terms, together with the Privacy Policy, Cookie Policy, and any additional terms applicable to specific SnapShelf features or services, constitute the agreement between you and SnapShelf regarding your use of the Service.

If you have questions regarding these Terms, please contact us at:

Email: snapshelf.in@gmail.com

Website: snapshelf.in